Return and Refund Policy

Last updated: August 12, 2025

Thank you for shopping at Shop Shore. We value your satisfaction and aim to provide you with quality products and a smooth shopping experience. Please read this Return and Refund Policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.

1. Interpretation and Definitions

Interpretation
The words with the initial letter capitalized have meanings defined under the following conditions. The definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions
For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Shop Shore.
  • Goods refer to the products offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website, accessible from https://shop-shore.com/.
  • You means the individual or legal entity purchasing Goods from Us.

2. Returns

  • We accept returns within 7 calendar days from the date of delivery.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Certain products such as personal care items, intimate goods, perishable items, customized products, or clearance sale items are non-returnable unless they are defective or damaged upon arrival.
  • You must provide proof of purchase (order number, invoice, or receipt) when requesting a return.

3. Return Process

To initiate a return:

  1. Contact Us via email at info@shop-shore.com with your order details and the reason for the return.
  2. We will review your request and, if approved, provide you with the return shipping address and instructions.
  3. You are responsible for paying the return shipping costs unless the product is defective, damaged, or incorrect.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
  • Approved refunds will be processed to your original method of payment within 7–10 business days.
  • Shipping charges (if any) are non-refundable, unless the return is due to our error (wrong item, damaged product, etc.).

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery by emailing info@shop-shore.com with photographs or videos as proof.
  • We will arrange a replacement at no extra cost or process a full refund based on your preference.

6. Exchanges

  • Exchanges are only available for items of the same type, size, and color (subject to stock availability).
  • If the requested replacement is unavailable, we will issue a refund instead.

7. Exceptions & Special Notes

  • Slight variations in color, design, brand name, or weight may occur due to manufacturing processes or supplier changes. These will not be considered defects for return or refund purposes.
  • We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us: